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Our contact details

Celtic Calm and Wellbeing Limited

Name: Louyse McConnell-Trevillion

Address: c/o JRW, 5 Castle Terrace, Edinburgh, EH1 2DP

E-mail: Louyse@celticcalm.co.uk

 

The type of personal information we collect, how we get it and why we have it

Every website is a collection of files that are stored on a computer called a server. Our website is hosted by Wix.com and uses its servers.

 

When you purchase a product from our online store, you use the financial services platform Square, which also uses its own servers to enable the transaction to take place.

 

Our business email addresses are provided by 123 Reg, who use their own servers to provide a webmail address service for our business.

 

Wix.com, Square and 123 Reg process data on our behalf and are known as data processors. Celtic Calm and Wellbeing is the data controller, because we decide what the purposes are for having your personal information.

 

When you interact with our website, and correspond with us via webmail, the following types of personal information are collected:

• Identity information: name, postal address, email address, phone number.

• Device information: IP address.

• Financial information: bank account and payment card details.

 

Identity and financial information are provided directly by you. Device information is collected automatically when you access our website, using cookies (see our cookie policy below).

 

We use the information for the following purposes:

• To provide you with the products ordered to fulfil the contract

• To enable payment information to be processed

• To screen orders for potential fraud or risk

• To arrange shipping

• To provide you with order confirmation

• To provide customer support

• To enable customers to subscribe to our products

• To comply with our legal obligations

• To administer and protect our business, including the raising and defending of legal action

• To understand how our customers use our products

• To develop and grow our business

• To inform our marketing strategy and, where customers consent, to share with them information or advertising related to similar products.

 

Under the UK General Data Protection Regulation (UK GDPR), we have to identify the lawful basis we rely on for processing this information. Those bases are:

• Contractual obligation

• Our legitimate interests, which do not override your fundamental rights and freedoms.

 

In relation to our marketing activities, we rely on your consent, which can be withdrawn at any time by contacting us via the details set out at the beginning of this policy. Every marketing communication includes the option to withdraw your consent.

 

We do not collect special category information, e.g., health, and where you choose to provide us with this information, the legal basis on which we hold it is your explicit consent. You can withdraw your consent at anytime by contacting us, using the details set out above.

 

Sharing Personal Information

We share your personal information with our data processors to help us fulfil our contracts with you and to administer, protect and grow our business.

 

Wix.com’s server is located in Israel and 123 Reg’s server is located in Germany. Both these countries have been legally classified by the UK Government as offering equivalent protection to your personal information as that ensured in the UK. Wix.com and 123 Reg may further transfer your personal information to recipients operating on their behalf and any transfers are done under a written contract between our data processors and those recipients and with the necessary contractual safeguards in place if the information is transferred to a third-country.  Square may, and may use third-party service providers to, process and store personal information in the United States, Canada, Japan, the European Union, and other countries and uses appropriate contractual safeguards where required.

 

The contact details of our data processors and the written contracts we have with them are set out below.

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Wix.com

Wix.Com (UK) Limited, Tower Bridge House, St Katharine's Way, London E1W 1DD, United Kingdom.

Email: privacy@wix.com.

Data Processing Addendum: https://www.wix.com/about/privacy-dpa-users

 

Square

Squareup Europe Ltd,,Fumbally Square,,Fumbally Lane,,Dublin 8, Ireland

Email:,mailto:Privacy-eu@squareup.com

Data Processing Terms:,https://squareup.com/gb/en/legal/general/data-processing-terms

 

123 Reg

123 Reg Limited,5th Floor, The Shipping Building, Old Vinyl Factory, 252-254 Blyth Road, Hayes, UB3 1HA, United Kingdom

Email:,mailto:privacy@123-reg.co.uk

Data Processing Addendum:,https://www.123-reg.co.uk/terms/data-processing-addendum/

 

We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

Third-Party Links

This website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

 

How we store your personal information

Your information is securely stored.

 

When you place an order through our website, we will retain your personal information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your data protection rights’ section below. However, if more than three years have elapsed since you last placed an order, we will permanently delete your personal information, using electronic means or secure shredding, whichever is applicable.

 

If you correspond with us, we will retain your personal information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your data protection rights’ section below. However, if more than three years have elapsed since your last correspondence, we will permanently delete your personal information, using electronic means or secure shredding, whichever is applicable.    

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us via the details set out at the beginning of this notice if you wish to make a request.

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Children

Our website is not intended for individuals under the age of 18. We do not intentionally collect personal information from children. If you are the parent or guardian and believe your child has provided us with personal information, please contact us at via the details set out at the beginning of this policy to request deletion.

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How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us via the details set out at the beginning of this policy.

 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk